See the CX Revenue Gap.
Close it with Cozmo.
Cozmo doesn't tell you what happened. It tells you what to do next — with evidence, owner, and projected impact attached. Toggle data sources below and watch revenue, risk, and Action Cards change in real time.
Surveys, reviews, calls, complaints, WhatsApp threads, open-text — millions of signals, every month.
Dashboards no one reads. A score in a slide deck. The signals that move revenue sit unused.
And it costs you revenue. Every day.
The gap, side-by-side
Same data sources. Four maturity states. The gap is what Cozmo closes.
A fashion retailer. Years of CX data. One question no one had asked.
Are cashiers offering complementary products at the counter?
The retailer never measured it. No survey asked. No KPI tracked. Cozmo asked — by applying its retail playbook to data already collected.
Sounds fine — until you look closer.
Identify cashiers below benchmark. Targeted training. 30-day monitoring.
Scale top-store practices company-wide. Move the average up.
Specific stores. Specific people. Specific impact.
Three forces are making this both urgent — and possible.
Acquisition is breaking.
CAC has tripled in a decade. Privacy bit. Digital is saturated. Maximizing the customers you already have isn't strategy — it's survival.
AI can finally reason.
Agentic AI reasons across fragmented data, applies business logic, and produces prescriptive recommendations. Two years ago this was impossible.
Your richest signals are unstructured.
WhatsApp, transcripts, complaints, reviews, open-text — the highest-value signals are qualitative. Legacy CX and BI tools can't reach them.
The pain is acute. The technology is ready. The category is wide open.
You don't need another dashboard.
You need a layer that tells you what to do next.
| System | What it gives you | What it doesn't |
|---|---|---|
| CX platform | Scores, comments, sentiment | Prioritized commercial actions |
| BI dashboard | Trends and KPIs | Explanation of what to do next |
| CRM | Customer history | Team-level execution gaps |
| Reviews / Social | Public sentiment | Operational playbooks |
| Cozmo | Evidence-based next actions | Tied to revenue, owners, and evidence |
Cozmo is additive — it works alongside your existing CX, CRM, and BI.
Ingest · Reason · Act
Cozmo is not a dashboard. It's the execution layer that sits on top of the CX data you already have.
Ingest
Surveys, NPS, reviews, call transcripts, complaints, WhatsApp, POS, CRM, operational data — any source you already have.
Reason
Multi-agent AI applies industry playbooks built from a decade of real-world CX execution. Every card that proves out makes the next one smarter.
Act
Each manager gets 2–3 prioritized Action Cards — scoped to their role, with evidence, owner, and projected impact attached.
Every deployment teaches the system. The playbooks compound.
The cashier story is one example. Your blind spots are different.
Revenue
Higher basket size. Better cross-sell at moments of truth.
Retention
Earlier churn signals. Smarter recovery before customers leave.
Consistency
Store and team-level benchmarks. Targeted coaching where it lifts the average.
Reputation
Recurring breakdowns surfaced — before they go public.
We've already seen millions of interactions across multi-channel service brands.
We know the difference between insight that looks good in a dashboard and insight service managers actually act on. Cozmo is what we built once we figured out which is which.
“Cozmo doesn't give you more information. With Cozmo, you don't just know what happened — you know what to do next, and exactly how much it's worth.”